Recommended
Tier 02
Growth
Active business sites that need reliability & updates.
₹49,999 / year
View Details ↓
Tier 00 · Essential
Essential Plan
Server & website upkeep. Nothing more, nothing less.
The Essential plan is designed for businesses that simply need their website and server to remain online and functional — no active development, no content changes, just a reliable safety net. You get SSL renewal, server monitoring, uptime checks, and a small annual allowance for minor tweaks.
Ideal for
Brochure websites, landing pages, portfolio sites, legacy microsites — any website that is largely static and doesn't change frequently.
₹12,000 / yr
+ 18% GST applicable
₹14,160 total / year
₹14,160 total / year
Monthly equivalent
₹1,000 / month
What's Included
4 services — server health, uptime, SSL, minor changes
| Service | Frequency | Included | Details |
|---|---|---|---|
| Server health monitoring | Ongoing | Yes | Basic server resource checks; alerts on critical threshold breaches |
| Website uptime checks | Continuous | Yes | Automated ping monitoring; Six30Labs alerted on downtime |
| SSL certificate renewal | Annual | Yes | Managed renewal before expiry; no lapses in HTTPS |
| 4 hours of minor changes | Annual pool | Yes | Text edits, image swaps, minor layout tweaks. Consumed in 15-min increments. Does not roll over. |
| Bug fixes & UI corrections | As needed | Not included | Available as Change Order at standard hourly rate |
| Security patching | Monthly | Not included | Upgrade to Starter or above |
| CMS / plugin updates | Monthly | Not included | Upgrade to Starter or above |
| Backup management | — | Not included | Upgrade to Starter or above |
Important: The Essential plan does NOT include proactive security patching, CMS updates, or backup management. If your site runs WordPress or any active CMS, we strongly recommend at least the Starter plan to avoid security vulnerabilities from outdated plugins.
Response Times & Service Levels
Best-effort support · 72 hr general SLA
The Essential plan operates on a best-effort basis. There are no contractual SLA tiers for bug resolution — support requests are addressed within 72 business hours, subject to scope. Emergencies outside the plan's scope will be quoted as Change Orders.
General Issues
Uptime alerts, access issues, SSL problems
Response 24–72 hrs
Minor Changes
Text updates, image swaps (within 4-hr annual pool)
Response 3–5 business days
Support hours: Monday–Friday, 10:00 AM–7:00 PM IST. Issues reported outside business hours are addressed the next business day.
Fair Use Hours
4 hours per year, annual pool
What's Not Included
Scope exclusions for the Essential plan
All excluded items can be addressed via a Change Order at the prevailing hourly rate. Work performed without an approved Change Order is billed at 1.5× the standard rate.
Tier 01 · Starter
Starter Plan
Complete basic maintenance for stable, managed websites.
The Starter plan covers everything a standard website needs to run securely and smoothly. It adds proactive security patching, monthly CMS and plugin updates, weekly backups, and a regular health check report on top of the Essential plan's server upkeep — making it the minimum recommended plan for any active CMS-driven website.
Ideal for
Small business websites, corporate brochure sites with WordPress or similar CMS, informational portals that update occasionally but need security and backup coverage.
₹28,500 / yr
+ 18% GST applicable
₹33,630 total / year
₹33,630 total / year
Monthly equivalent
₹2,375 / month
Everything in Essential, Plus
10 services · 2 hrs/month fair use
| Service | Frequency | Included | Details |
|---|---|---|---|
| All Essential services | — | Yes | Server monitoring, uptime checks, SSL renewal |
| Bug fixes & minor UI corrections | As needed | Yes | Visual bugs, broken links, layout issues — within fair use hours |
| Security patching (basic) | Monthly | Yes | OS patches, firewall rule updates, known vulnerability remediation |
| CMS & plugin updates | Monthly | Yes | WordPress core, plugins, themes — tested on staging before applying to live |
| Weekly backup management | Weekly | Yes | Full site + DB backup, 4-week rolling retention. RPO: 7 days |
| Monthly health check report | Monthly | Yes | Uptime, backup status, updates applied, hours consumed |
| Email / Teams support | Business hours | Yes | Ticket-based support via email or Microsoft Teams |
| Performance optimisation | Quarterly | Not included | Upgrade to Growth or above |
| Uptime monitoring & alerts | 24/7 | Not included | Upgrade to Growth or above |
Response & SLA
24–48 hr general · email/Teams support
Site Down / Critical
Complete outage or data exposure
Response 4–8 hrsResolution target Best effort
General / Medium
Bug fixes, broken pages, UI issues
Response 24–48 hrsResolution target 3–5 days
Low / Content
Minor text/image changes within fair use
Response 2–3 days
Support Channel
How to reach us
EmailMicrosoft Teams
Fair Use Hours
2 hours / month · non-rollover
Backup & Recovery
Weekly full backup · 4-week retention · RPO 7 days
Website Files
FrequencyWeekly
Retention4 weeks rolling
RPO7 days
RTO8 business hrs
Database
FrequencyDaily
Retention7 days rolling
RPO24 hours
RTO4 business hrs
Restore Testing
FrequencyQuarterly
EnvironmentStaging only
ReportOn request
RPO/RTO targets are commercially reasonable objectives, not guaranteed SLAs. Actual recovery times depend on incident severity and hosting provider performance.
Tier 02 · Growth Recommended
Growth Plan
For active business websites that need reliability, performance, and ongoing updates.
The Growth plan is Six30Labs' most popular tier. It covers everything in Starter plus proactive performance optimisation, content update capability, real-time uptime monitoring, restore-tested weekly backups, and deployment support for minor releases. With a 4-hour monthly fair use allocation and priority SLA response times, it's the default choice for most business websites.
Ideal for
E-commerce sites, lead-generation websites, company portals, booking platforms, SaaS marketing sites — any site where downtime directly impacts revenue or reputation.
₹49,999 / yr
+ 18% GST applicable
₹58,999 total / year
₹58,999 total / year
Monthly equivalent
₹4,167 / month
Everything in Starter, Plus
15 services · 4 hrs/month fair use · 4-hr critical SLA
| Service | Frequency | Included | Details |
|---|---|---|---|
| All Starter services | — | Yes | Bug fixes, security patching, CMS updates, backup, report, support |
| Performance optimisation (basic) | Quarterly | Yes | Caching, image optimisation, query cleanup, Core Web Vitals review |
| Content updates | Within fair use hours | Yes | Text, images, page content updates — within 4 hrs/month allocation |
| Uptime monitoring + alerts | Continuous | Yes | Automated monitoring with alert escalation to Six30Labs team on downtime |
| Weekly backup + restore support | Weekly + on demand | Yes | Includes restore execution support — not just backup storage |
| Minor release deployment support | As needed | Yes | Staging-to-production push support for small approved changes |
| Cross-browser / device compatibility | Quarterly | Yes | Testing across Chrome, Firefox, Safari, Edge; desktop and mobile |
| Advanced monitoring | Near real-time | Not included | Upgrade to Enterprise or add 24×7 Monitoring add-on |
| Daily backup + redundancy | Daily | Not included | Upgrade to Enterprise |
| API / integration support | As needed | Not included | Upgrade to Enterprise or raise a Change Order |
Priority Matrix & SLA
Critical: 4 hrs response · Medium: 24 hrs
P1 – Critical
Website down, data breach, payment failure
Response 4 hrsResolution target Best effort
P2 – High
Major feature broken, security vulnerability
Response 8 hrsResolution target 24 hrs
P3 – Medium
Minor bugs, UI issues, non-critical errors
Response 1 business dayResolution 3 days
P4 – Low
Content updates, enhancements, cosmetic
Response 2 business daysResolution 5 days
SLA timelines are measured from ticket receipt during business hours (Mon–Fri, 10 AM–7 PM IST). Resolution times are targets; complex issues may require additional time communicated proactively. 99.5% monthly uptime target applies.
Fair Use Hours
4 hours / month · non-rollover
Tier 03 · Enterprise
Enterprise Plan
Full managed services for high-traffic or business-critical platforms.
The Enterprise plan is Six30Labs' highest-tier AMC, designed for websites and platforms where downtime or degradation has a direct, measurable business impact. It combines near real-time monitoring, daily geo-redundant backups, priority support queuing, database optimisation, basic API maintenance, and a monthly review call with Six30Labs leadership — all backed by an 8-hour monthly fair use allocation and 1–2 hour critical response SLA.
Ideal for
High-traffic e-commerce platforms, financial services websites, healthcare portals, SaaS dashboards, real estate platforms — any system where data integrity, availability, and rapid incident response are non-negotiable.
₹99,999 / yr
+ 18% GST applicable
₹1,17,999 total / year
₹1,17,999 total / year
Monthly equivalent
₹8,333 / month
Everything in Growth, Plus
22 services · 8 hrs/month fair use · 1–2 hr critical SLA
| Service | Frequency | Included | Details |
|---|---|---|---|
| All Growth services | — | Yes | Everything in Starter and Growth |
| Advanced monitoring (near real-time) | Continuous | Yes | Sub-minute alerting, performance degradation detection, error rate monitoring |
| Advanced performance optimisation | Monthly | Yes | Advanced caching layers, CDN tuning, server-side optimisation, load time targets |
| Daily backup + redundancy | Daily | Yes | Daily full backup with geo-redundant storage. RPO: 24 hrs. RTO: 4 hrs. |
| Monthly database optimisation | Monthly | Yes | Query optimisation, table cleanup, index review, slow query analysis |
| Basic API / integration support | As needed | Yes | Monitoring and basic troubleshooting of existing third-party API integrations |
| Extended support coverage | — | Yes | Best-effort response outside standard hours for P1/P2 issues |
| Monthly review call | Monthly | Yes | 30-minute call with Six30Labs account lead + detailed monthly performance report |
| Priority support queue | All tickets | Yes | Enterprise tickets jump the queue ahead of Starter and Growth |
Priority Matrix & SLA
Critical: 1–2 hrs response · Medium: 8 hrs
P1 – Critical
Website down, data breach, payment failure
Response 1–2 hrsResolution target 4 hrs
P2 – High
Major feature broken, security vulnerability
Response 4 hrsResolution target 8–12 hrs
P3 – Medium
Minor bugs, UI issues, non-critical errors
Response 8 hrsResolution 2 days
P4 – Low
Content updates, enhancements, cosmetic
Response 1 business dayResolution 3 days
99.5% monthly uptime target. P1/P2 issues outside standard hours are covered on a best-effort basis. Add the 24×7 On-Call Support add-on for a guaranteed after-hours response commitment.
Fair Use Hours
8 hours / month · non-rollover
Backup & Recovery
Daily backup · geo-redundancy · RPO 24 hrs · RTO 4 hrs
Website Files
FrequencyDaily
Retention14 days rolling
RPO24 hours
RTO4 business hrs
Database
FrequencyDaily
Retention14 days rolling
RPO24 hours
RTO2 business hrs
Redundancy & Testing
StorageGeo-redundant
Restore testsMonthly
ReportMonthly summary
Full Feature Comparison
Scroll sideways to see all columns
| Feature | Essential ₹12,000 |
Starter ₹28,500 |
Growth ₹49,999 |
Enterprise ₹99,999 |
|---|---|---|---|---|
| Server & Infrastructure | ||||
| Server health monitoring | ✓ | ✓ | ✓ | ✓ |
| Website uptime checks | ✓ | ✓ | ✓ | ✓ |
| SSL certificate renewal | ✓ | ✓ | ✓ | ✓ |
| Uptime monitoring + alerts | — | — | ✓ | Advanced |
| Server security & firewall rules | — | ✓ | ✓ | ✓ |
| Website Maintenance | ||||
| Bug fixes & UI corrections | — | ✓ | ✓ | ✓ |
| Security patching | — | Basic | Standard | Advanced |
| CMS & plugin updates | — | ✓ Monthly | ✓ Monthly | ✓ Monthly |
| Performance optimisation | — | — | Basic / Qtrly | Advanced / Mthly |
| Content updates | — | — | ✓ | ✓ |
| Cross-browser compatibility | — | — | ✓ Quarterly | ✓ Quarterly |
| Database optimisation | — | — | — | ✓ Monthly |
| API / integration support | — | — | — | Basic |
| Deployment support | — | — | Minor releases | ✓ |
| Backup & Recovery | ||||
| Backup frequency | — | Weekly | Weekly + restore | Daily + redundancy |
| Database backup | — | Daily | Daily | Daily geo-redundant |
| Restore testing | — | Quarterly | Quarterly | Monthly |
| Support & Response | ||||
| Critical P1 response | Best effort | 4–8 hrs | 4 hrs | 1–2 hrs |
| Medium P3 response | 72 hrs | 24–48 hrs | 1 business day | 8 hrs |
| Monthly report | — | ✓ | ✓ | + Review call |
| Priority support queue | — | — | — | ✓ |
| Fair Use Hours | ||||
| Included hours | 4 hrs / year | 2 hrs / month | 4 hrs / month | 8 hrs / month |
| Rollover | No | No | No | No |
Available across all plans
Premium Add-Ons
24×7 Monitoring & Alerts
Real-time monitoring with instant alerting on downtime, performance degradation, or anomalies. Covers all environments — production, staging, and APIs.
+₹40,000 / yr
24×7 On-Call Support
Dedicated incident response team available round the clock, including weekends and public holidays. Guaranteed response for P1/P2 incidents at any hour.
+₹25,000 / yr
Dedicated Account Manager
A single named point of contact at Six30Labs for all support requests, change orders, escalations, and account reviews. Direct line, direct accountability.
+₹12,500 / yr
VAPT – Lite (Quarterly)
Quarterly vulnerability assessment and penetration testing with a structured report and remediation recommendations. Covers web application, server, and API endpoints.
+₹25,000 / yr
Full VAPT (Annual)
Comprehensive annual penetration test including black-box, grey-box, and network-level testing with executive summary, technical findings, and remediation tracking.
+₹55,000 / yr
Disaster Recovery Setup
Design and implementation of a failover architecture with documented runbooks, RTO targets, and quarterly DR drills. Includes handover documentation and team briefing.
+₹30,000 / yr
Ready to proceed?
Start your AMC
intake form.
Fill in your details, select your plan, and get your agreement generated instantly.